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An update on our MAS Research Project

Thursday, May 9, 2019

Minor Ailment Service Research Update Quote

Following the success of the MAS research project last year, we are pleased to announce that our CPS Funded Research Fellow, Lee Boag, is starting work on phase 2 of the project! You can find out more about the next stage of the research study in Lee’s blog post.

One of the key findings from the last study was that one of the driving reasons people chose to access treatment via their community pharmacy was that they had an existing relationship with their pharmacy.

From open questions and follow up interviews, it became clear that this relationship is crucial to the experience and a contributing factor of why so many people rated their experiences of the minor ailment service so highly.

Service users reported rapport and familiarity with staff and the perceive d competence and knowledge of those providing MAS.

The above quote is just one of the fantastic examples of feedback we received! By learning more about the experiences and perceived value of those accessing their community pharmacy, we can demonstrate the efforts and potential the MAS service provides and this has led us to expand our net this time to the whole of the service.