Blog

Age Scotland Helpline

Tuesday, February 27, 2018

Age Scotland Helpline 0800 12 44 222We know that later life can bring changes which people had not anticipated, and it can be hard for someone to know where to begin when they face a new challenge. Maybe it’s a practical problem that they are not sure how to address or perhaps they have to interact with an organisation or service which is unfamiliar to them.

Older people may talk to someone they trust within their local community but it can be difficult for professionals to know where to signpost people to find trusted, independent information and advice.

The Age Scotland Helpline 0800 12 44 222 operates 9am to 5pm Monday to Friday and provides older people in Scotland and their families with information and advice about a range of practical problems people can face in later life. This includes entitlements to benefits, funding for care and legal issues such as Power of Attorney. Advisers will provide callers with the information and advice they need to answer their questions or point them in the direction of someone who can. Age Scotland is a separate, sister charity to Age UK, and our Helpline provides advice specific to Scotland.

We know that older people can be reluctant to pick up the phone and call. If they call us they can trust that their call is free, they won’t have to press menu buttons and they will speak to an adviser who will listen carefully to what they have to say and talk them through any questions they may have.

With social isolation and loneliness being one of society’s biggest challenges it is important that people know they can call us for a chat too; later life can bring times when you just need someone to listen. We believe it is important for older people to be engaged in the local community as this helps to minimise feelings of loneliness and social isolation. Through our Community Connecting service we also help older people find local opportunities to get out and about to meet new friends with shared interests, exercise, learn new skills or share the ones they have. Our friendly volunteers keep in touch for a few weeks with regular calls and encouragement to support people as they try new things.

You can help us to help older people by downloading our poster sharing our Helpline information and letting people know about the wide range of information guides we have for older people in Scotland. The guides are available free; people can call the Helpline 0800 12 44 222 or order them through the “contact us” page on our website www.agescotland.org.uk